Ineligibility to Obtain a Replacement License Online

We are unable to replace your driver's license online if:

• You hold a commercial driver license (CDL).
• Your name needs to be changed or corrected on your driver's license.
• Your driver's license has expired.
• Your license has been suspended or revoked.
• You owe money to DMV for a prior transaction.
• You are under the age of 18.
• You have a profile picture on your driver's license.
• You have surrendered your license to another state.
• You hold a learner's permit.
• You hold a Virginia ID card.
• You have a driver's license image that needs to be retaken.
• Your customer number on file needs verification.
• You do not have a Virginia address.
• You are required to present proof of legal presence.
• You have already requested a driver's license replacement online today.
• You are under medical review.
• You are age 80 or older. (You must complete the vision screening requirements.)

Please contact us if you have questions.